Frequently Asked Questions
Everything you need to know about your AJAZZ gaming gear and orders.
How long does shipping take for AJAZZ products?
Standard shipping typically takes 7-15 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for mechanical keyboards?
We offer a 30-day return policy for all AJAZZ products. Items must be in their original packaging and in like-new condition to qualify for a full refund.
Do AJAZZ products come with a warranty?
Yes, all our electronic peripherals come with a 1-year limited warranty that covers manufacturing defects and hardware failures under normal use conditions.
Are AJAZZ keyboards compatible with Mac and Windows?
Most AJAZZ keyboards are fully compatible with both Windows and macOS. You can toggle between modes using specific hotkeys outlined in the included user manual.
Can I customize the RGB lighting on my device?
Absolutely. You can customize lighting effects directly via onboard shortcut keys or by downloading the official AJAZZ driver software for advanced color mapping and macros.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.